I guess they got way more than they bargained for when they sent that follow-up email to you! How many people get to see this shining review of their business?

In today's world and market, pretty much all of us are "client-based" businesses and Bodybuilding.com is certainly doing a great job of relating and building relationships with their clients. It takes more time but I think it is a great thing to focus on in the new year.

Thanks for the great post!

Thank you for all the interesting information you are providing. Keep up the good work and I will be always reading your posts. Cheers

That is a great post. I am going to have to remember that e-mail and re-write my customer service e-mail.

Thanks!

Creative sales or customer services letter will do more conversion then dull and boring letter. As long as the letter write in human way and not spamming, the letter is going to get good conversion.

Great article here and the tips are very comprehensive. For sure many entrepreneurs with small and big businesses are going to benefit from this. Keep it up!

I have spent 4 long years trying to learn all about the internet business. I am very concerned about the amount of hype out there. fast talking people who are very difficult to understand. However giving back is the key once you get on top. My advice is be ethical like your customers and remember "The buck stops with you" make sure customers can contact you.

Steve

That's definitely a good example of a follow-up. I'm certainly not a fan of the automated emails, I never read them! I would be a lot happier with a personalised message signed by a name, as opposed to with a company name. If only every organisation did this (although I can imagine it'd get pretty time consuming!)

its a good information, ppl can have more ideas of online marketing with social media websites and the internet opportunities, not easy not hart, "sky is the limit"

You have put your best effort in this post and Your blog is different. please keep sharing..

I loved the post, keep up the good work, it really opens up my perspective to apply it in my company

Great post! I agree with you that, "Customer Communication Is Key." Customer service isn't about being perfect. Customer service is about making things right, not just the immediate problem, but the root cause. And it is totally about listening to the customer. Anyway, Thanks for the post.


-fern-

Wow, that is a great email! That would knock my socks off too! See, it's the little things like this that make the difference in customer service these days.

As per my information Email marketing is best and affordable way. Thanks.

Hey that is cool man..i liked the way you have written it.I will go through it again and remember the format if possible for future mails to be written.

That is a very good follow up email. If I was in the customer’s shoes I would definitely be happy to receive a personalized e-mail like that and would happily continue to seek their service in my further purchases. This shows if we pay little attention and creativity, customer retention is not as hard as we think.

This is truly a great example of how customer services should work. But more often than not, most of them fail with just the most basic of support.

This is a nice ads for them in return. Lovely job.

Follow up - very good way communicating with customers. Smart!

Cheers!