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Thursday, May 14, 2009

Twitter and Facebook - Now What?

Thursday, May 14, 2009


Okay, despite my greatest effort to avoid the issue, too many people are focused on Twitter and Facebook. How can you use these tools to build a business? I'm here to tell you to calm down, take a deep breath, and realize that social networking can certainly help you with your online marketing but isn't all it's cracked up to be.

What do I mean? We'll if you are trying to earn a million bucks using social networking sites, then I'm here to tell you that you are going to be disappointed. Personally I think Facebook is a great tool for spreading the work and creating awareness. In fact, I recently spoke to an individual who heads up social marketing for a packaged goods company.

His company uses Facebook to create groups around product themes and launch events. For example, developing a video contest where people use his product and submit videos. By having a fan page, you can reach a large network of individuals and create something of interest. The tie back to product sales may be a little loose, but using Facebook to "spread the word" is really the essence of the social networking tool.

This is very similar to what Nike did years ago by giving athletes and jocks a free pair of Air Jordans. They were influencers and Nike understood that once an influencer puts something on, others want it. Think about Facebook this way and you should come up with some pretty innovative marketing ideas.

As far as Twitter is concerned, I'm at a loss. This is like Cirq De Soleil - taking the best part of the circus and making it the show. Twitter is the same - taking the best part of Facebook (updates) and building a site around it. If you're popular enough to have hundreds of followers, indirectly mention a website or product you're using and you'll drive traffic.

That's about the full extent of social media right now. If you have additional uses or successes, share them in the comments...

16 comments :

Alex w/Catalyst said...

I think social networking is reaching a yet higher-stratosphere of how cynical consumers become of advertisements, in general. Here businesses are invading someone's social space and putting an ad out there...

Not to say we don't do social media - we do - but I think you invariably have to approach it with a sarc or less overt method of messaging.

Tim Hillwood said...

Michael, I smiled in recognition at the first sentence about the over-emphasis of Facebook and Twitter. I'm barely on Facebook and haven't twittered a tweet yet.

Maybe I'll remain a Twitter virgin, and maybe not, but I think it's valuable to remember for people that while these social sites can be great, the under-current and pitfall is that they can easily be time-suckers.

If one is building a business for example, the direction of activity easily steers into one of the worst enemies of success- that of majoring in the minors.

Leverage is better- making more results with limited time. Thanks for making people think. http://myarticlenetworks.com

Facebook Login said...

I am with you, it seems as soon as these new fads get useful or interesting everyone is all over it and it is over. We have looked at all of the tools and you cant move on Twitter for people selling stuff. It looks like Facebook and Twitter are just the latest incarnation of the impossible dream, doesn't compare with hard work and application though.

Anonymous said...

While I agree with you that using SM is not going to directly connect to inflating your sales revenue I do feel they are a very important brand awareness and PR tool.

The power to spread real time news and feedback to products on Twitter is unmatched. At the very least a company should be monitoring twitter and other social media sites for feedback on their brand. This provides an opportunity to interact directly with consumers and their issues in real time.

This morning at 7:48 when Google went down millions of people were aware in minutes even if they had not been to Google or checked their Gmail. If one of your manufactured products has a recall wouldn't you like to know what your customers are saying?

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Anonymous said...

Hi, nice article.

Many marketer use facebook and twitter to promote their bussiness or at least to make their site rank better in google.

Social media is a good way to make your site indexed by google and rank better.

Keep post nice article like this.

internet marketing services said...

i love twitter and facebook. it really made online marketing a lot easier.

Anonymous said...

The great thing about Facebook and Twitter is that you can re-publish content and reach new audiences without any additional work. For example, if you have a blogger or other blog account, you can directly feed posts with twitterfeed.com's tool so that you post once and get it distributed to three different communities with possibly three different audiences.

I'm just starting out but very excited about this. I'm going to try to focus on information related to my products and not blatant advertising. Social media is more about getting people to notice you and trust you and hopefully make a few sales. It is also a great place to get feedback on new items or ideas.

Gina said...

I've left Facebook mostly for personal use, but now I'm beginning to love & understand Twitter. I actually dumped my first account of over 2,000 followers because I was systematically following random people that I had no relationship with or anything.

One thing I've learned about marketing on the internet is that bigger doesn't always mean better. It's usually tight and targeted that makes a lot of difference.

With my new Twitter account I have a much tinier following, and I'm following others. This time I'm finding people with similar interests that provide good value with great blogs in their profile.

It's great because you can strike up good conversations and ask questions.

Angela said...

I have a twitter account and love the concept but I must admit I'm afraid that 90% of the people on there are ONLY there to advertise. Yes, advertisers buy too but not if they don't even read postings. How many people automate twitter and never actually go to the site? I post fairly frequently on there and ask probing questions and rarely get a response. I'll get a response quicker on Facebook where I have friends and people I network with.

Unknown said...

Hi,very nice,what i have read little bit about twitter, facebook..so on so on.today now a days most of the companies prefer social media site for their promoting.....you know..there is a crage about popular game like farmville,fishville people are giving too much time on that game...so it wud b a better idea for promoting
thanx.

search engine marketing melbourne said...

Awesome!! And of course the twitter could be the best internet marketing tool as this is very popular social networking site. It has really a wide network over the internet and when any website is promoted with twitter, it means all that wide network will have a look over that website, now you can think how much traffic will that website be having. And can build up a huge business empire. Thanks

Smith & Jones Advertising said...

I think that a lot of people still think the Facebook is for their college student - all party pictures and status updates. But Facebook can be a really helpful tool in marketing your business. I agree with you here Michael, is Facebook going to make you millions? No. Will it help you connect with more people? Definitely.

I think the great thing about Twitter is that is the utmost in instantaneous communication - you can let customers know about a deal or event the moment you think of it!

Anyways, just some thoughts - As always, thanks for the great posts.

Darrin said...

Great Post!

I think that too many businesses think that Facebook and Twitter are these magical tools for exponentially growing their bottom lines just by creating an account... yeah, like you said, they "are going to be disappointed".

I feel that these are really great tools for connecting and building more deeply rooted relationships with those we are targeting. One huge key to success with using these tools is ensuring that you are producing current, relevant and interesting content that engages our audiences. The difficulty with that is that doing so requires time, energy, focus and bit of expertise. Are we investing enough of each of those things to make social media work for us?

Again, Great Post!
Darrin
Cubiclebrain.com

advertising media buying said...

I agree with what Darrin said. I think social media marketing programs usually centre on efforts to create content that attracts attention and encourages readers to share it with their social networks. A corporate message spreads from user to user and presumably resonates because it is coming from a trusted source, as opposed to the brand or company itself. Simply having a social media account such as Facebook or Twitter won’t add much value to your marketing campaigns. You have to update the status regularly and it consumes time, resources and energy. If they are used effectively I think the social media networks help in creating brand awareness and providing better customer service.

Christian said...

Hi, I think Social Networking is the future of business, I use twitter mainly and I have found it a very useful tool for driving traffic, finding useful content and acquiring orders.

I think for retailers, restaurants or anyone else with an actual location there is a massive opportunity in location based and image sharing social media i.e. foursquare & instagram.

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